Privacy notice
DRAFT — not yet in force
This document is still being prepared. It shows the structure the final text will follow. If you have a question about it in the meantime, contact us.
Version 0.1
Our roles
This section will cover:
- Who is responsible for your information
- When we decide how information is used, and when we act on a customer's instructions
- The help community, where we decide how information is used, and what in it is public
Lawful bases
This section will cover:
- The lawful basis for each use of personal information
Retention
This section will cover:
- How long each kind of information is kept
- How long backups are kept, and how information leaves them
- How long help community posts, private feedback and member records are kept
Sub-processors
This section will cover:
- The third parties that process information for us, by reference to the published list
International transfers
This section will cover:
- Where information may be processed, and the safeguards that apply when it leaves the country it was collected in
Your rights
This section will cover:
- The rights you have over your information, and how to use them
- How to ask for your help community information to be erased
- How to complain, including to the regulator